Mapan collects, analyzes, and visualizes data across customer satisfaction, employee experience, market intelligence, and the voice of your customers — all in one platform.
Each module is purpose-built for depth, accuracy, and real-time reporting — ready to integrate with your existing stack.
Measure CSAT, NPS, and CES across every customer touchpoint. Track trends in real time and pinpoint friction before it becomes churn.
CSAT · NPS · CESCapture verbatim feedback, sentiment scores, and behavioral signals. AI-categorizes themes so you act on what matters most.
Feedback · Sentiment · ThemesPulse surveys, engagement tracking, and exit interviews — understand your workforce and build cultures people stay for.
Engagement · Culture · eNPSCompetitor benchmarking, consumer segmentation, and trend modeling — giving your strategy teams the edge they need.
Segmentation · Trends · BenchmarksExperience each survey module. Responses update the live dashboard below in real time.
Collect structured satisfaction data across key service moments. Our scoring engine calculates CSAT, NPS, and CES automatically after each submission.
Go beyond scores. Capture the qualitative story behind every number — what customers feel, say, and expect from your brand.
Understand your workforce at a deep level. Pulse surveys surface engagement issues early, so HR teams can act before talent walks out the door.
Conduct structured market studies, consumer segmentation, and competitive analysis. Get statistically significant insights fast.
A live view of all collected data — filterable by module, timeframe, and segment. Built to present to clients and leadership.
| Issue | Module | Count |
|---|---|---|
| Slow response time | CSAT | 342 |
| Onboarding friction | VOC | 271 |
| Unclear priorities | VOE | 208 |
| Price sensitivity | Mkt | 195 |
| Feature gaps | VOC | 183 |
| Manager support | VOE | 149 |
Build surveys with our template library or from scratch. Branching logic, quotas, multilingual — out of the box.
Deploy via web, email, SMS, QR, or embed. Responses stream in real time to our secure cloud infrastructure.
AI processes open text, calculates scores, and clusters themes without manual coding or spreadsheets.
Share live dashboards with stakeholders. Set alerts. Integrate with CRM, Slack, or any BI tool via API.